By Prof. Dr.-Ing. Kai Mertins, Peter Heisig, Jens Vorbeck (auth.), Professor Dr.-Ing. Kai Mertins, Dipl.-Sozw. Peter Heisig, Dipl.-Psych. Jens Vorbeck (eds.)
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Nearly the same association is linked with the knowledge produced by the research and development departments of companies. The other association we have with the term knowledge is the knowledge an experienced person posesses. During our research at the beginnings of the 90ies we heard from experienced lathe operators that they feel and hear if the process is going right. " 8 However, you do not only find this kind of knowledge in craft work settings, you find it in high tech chip production9 environments as well as in social settings too.
These actions are the tasks performed within the process by the department or by individuals. They are assessed through their function and contribution to the core activities of knowledge management in detail. Two main questions have to be answered: ( 1) Does the action in its essence represent one or more core tasks of knowledge management: - generate - store - distribute - apply knowledge? (2) How do we estimate the current contribution of this work task to the core activity of knowledge management?
22 "EDP-Systems", "Databases", "Documents", etc. which are relevant for the analysis and improvement of the business process. The final objective of every business process consists of the fulfillment of the internal or/and external customer demand with a product or/and service. "50 This implemented knowledge could be divided into subclasses as well. The object "Order" which triggers the actions could be translated into knowledge goals if appropriate. Fig. 2: Application Fields of the IEM Business Process Models With the assignment of attributes to objects, it is possible to describe and analyze the resources, orders, tasks and products according to the specific design goal.